Refund policy
At Prime Luxe Wear, customer satisfaction is our top priority. If you're not fully happy with your purchase, we’re here to help.
Returns
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You have 30 days from the date of delivery to return any unused or unworn items.
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To be eligible for a return, your item must be in its original condition, with tags attached and in the original packaging.
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Final sale or clearance items are not eligible for return. Please check the product description before purchasing.
Refunds
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Once we receive and inspect your returned item, we will notify you via email about your refund status.
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If your return is approved, we will process a refund to your original payment method.
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Refunds may take 7-10 business days to appear in your account, depending on your payment provider.
Exchanges
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We do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
How to Return an Item
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Contact us at support@primeluxewear.com with your order number and reason for return.
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We will provide you with the return shipping address and further instructions.
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Ship the item back, ensuring it meets the return eligibility criteria.
Shipping Costs
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Return shipping costs are the responsibility of the customer.
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If the return is due to an error on our part (wrong item sent or damaged product), we will cover the return shipping costs.
For any questions, feel free to reach out to us at support@primeluxewear.com.
Thank you for shopping with Prime Luxe Wear!