Shipping policy

Shipping Policy

Thank you for shopping with Prime Luxe Wear! We’re committed to delivering your order efficiently and ensuring a smooth shopping experience. Please read below for details on our shipping process.

1. Shipping Locations

We currently ship across the UK and Europe. If your location is not listed at checkout, please contact us to explore potential shipping options.

2. Shipping Methods & Delivery Times

  • Orders are processed within 1-3 business days after being placed.

  • Once shipped, delivery typically takes 4-10 business days, depending on your location and shipping method.

  • Delivery times may vary due to unforeseen delays with shipping carriers.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight of your order, and delivery address.

  • Occasionally, we offer free shipping promotions—stay tuned for updates!

4. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • You will receive an email confirmation once your order is placed and another with tracking details once it has shipped.

5. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email to monitor your shipment’s progress.

  • Please allow 24-48 hours for tracking information to update.

6. Delays & Issues

  • While we aim for timely delivery, delays may occur due to high demand or third-party carrier issues.

  • If you experience delays, contact us at support@primeluxewear.com, and we’ll assist you as best as we can.

7. Missing or Damaged Items

  • If your order arrives damaged or an item is missing, notify us within 10 days of receiving your shipment.

  • Provide your order number and photos of any damaged items for a quick resolution.

  • We will either send a replacement or issue a refund, depending on the situation.

8. Customs & Import Duties (for International Orders)

  • For international orders, customs duties, taxes, and import fees may apply, depending on your country.

  • These charges are the responsibility of the customer—we recommend checking with your local customs office before placing an order.

9. Contact Us

For any questions or concerns regarding shipping, reach out to us at support@primeluxewear.com. Our team is happy to assist you!